Frequently Asked Questions
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Get Started
- How do I get started with WellRyde?
- I am new to WellRyde. How can I get trained on using the system?
- What do I get in the welcome packet e-mail from nuVizz?
- When can I expect the Welcome packet e-mailed to me after registration process?
- What happens if I have not activated my account to view invoices?
System setup
- What are the various trip upload templates that was sent to me in the welcome packet?
- When and How to use the user and vehicle upload template?
- How does the login process to WellRyde work?
- Where can I download the WellRyde App from?
- How will the driver credentials be created?
- What are security questions? Why should I answer them?
- How can I tell which source trip belongs to?
Search Results :-
- How do I get started with WellRyde?
Click on ‘Request Demo’ and fill out the form including a bit about yourself and our team members will get back to you!Request Demo
- I am new to WellRyde. How can I get trained on using the System?
After you have registered, you will have access to User Guides, training videos, and support personnel to help you get onboard and using our system.
- What do I get in the Welcome Packet e-mail from nuVizz?
Once you have registered successfully, you will receive a welcome email that will contain the following details:
- Link to WellRyde Portal
- Login Credentials for the Registrant
- Spreadsheet Templates
- Generic Trip Upload
- User Upload
- Vehicle Upload
A separate email will be sent that allows you to set yourself up to have access to our user guides and training videos. You can also click here: https://support.nuvizz.com.
- When can I expect the Welcome packet e-mailed to me after Registration process?
We value timeliness. We guarantee that you will receive an email within 24 hours. If for some reason, you do not receive an email, Contact us at: support@nuvizz.com.
- What happens if I have not activated my account to view invoices?
If you have not activated your account, you will still be billed according to your billing cycle and tier. You won’t be able to view the copy of the invoice, billing history. However, activation can be done at any time.
- As part of Registration, I am required to provide my Credit Card. Should I be concerned?
We have partnered with PCI certified vendors to handle your credit card information. These vendors have stated your credit card information is safe and secure. - I currently perform Trips for LogistiCare. Will I be billed for those drivers as well?
If you register to start executing trips from other sources, you will be entering the driver count that is only involved in executing those trips. nuVizz will bill only for those drivers that are executing trips outside of Logisticare. - How do I inform an increase in the User count?
When you an increase in user count that will put you into the next tier, inform us at support@nuvizz.com. If nuVizz has seen an increase, we will inform you via email and push you to the next pricing tier. - How do I renew if my contract is ending?
You need not do anything. nuVizz will automatically extend your contract and bill you for the next cycle. - How can I end the contract?
If you would like to end your contract, please go to your invoice portal and close your account. Please note that your invoice portal and your WellRyde portal are two separate entities.
- What are the various Trip upload templates that were sent to me in the Welcome Packet?
In the Welcome e-mail you should have received the following Trip templates:- Generic Trip upload Template – This template should be used to upload your Private Pay or Trips from other sources.
- Access2Care Trip upload Templates – This template should be used to upload Trips from A2C.
- When and How to use the User and Vehicle upload template?
If you are an existing WellRyde customer (via LogistiCare) you would have downloaded your users and vehicles. If you are not an existing WellRyde Customer OR you have to add drivers/vehicles that have been credentialed else where, you can use the User and Vehicle Upload Template to upload them en-masse. Learn more at How to create users and How to create vehicles. These resources will be available after you register. - How does the login process to WellRyde work?
You will receive all your credentials through a Welcome Email after you have registered. The credentials will have been created using the Registrant’s name and email. This person can login to the system and create users, so that the users can access certain parts of the system. - Where can I download the WellRyde App from?
If you are an Android User: Go to Google Play and Download the App.If you are an iOS User: Go to the Apple App Store and Download the App. - How will the Driver credentials be created?
The Registrant/Super User will create Users that have the Driver Role/Credentials attached. Please refer to the question, “How does the login process to WellRyde work?*” - What are security questions? Why should I answer them?
We value security. We want your WellRyde login credentials to be secure with an additional requirement. You Must answer a minimum of 3/10 Security question when any user logs in the first time. Every user receives the same set of questions. The purpose of the security questions is that in case any user forgets their password, they can easily reset their password by answering the questions. - How can I tell which source Trip belongs to?
In the Portal, users can look under the ‘Trip Source’ Column in the Trip Screen to easily identify which trip belongs to which source. In addition, you can use the Conditional Formatting feature in WellRyde to highlight trips in different colors based on the Source. To learn more click on Conditional Formatting.