Frequently Asked Questions

Search for a topic by entering keywords or scroll down below.

Existing Customers – Please LOGIN For Resource Center

How do I get started with WellRyde?

Click on ‘Contact Us’ and fill out the form including a bit about yourself and our team members will get back to you!

Contact Us

I am new to WellRyde. How can I get trained on using the System?

After you have registered, you will have access to User Guides, training videos, and support personnel to help you get onboard and using our system.

What do I get in the Welcome Packet e-mail from nuVizz?

Once you have registered successfully, you will receive a welcome email that will contain the following details:

  • Link to WellRyde Portal
  • Login Credentials for the Registrant
  • Spreadsheet Templates
    • Generic Trip Upload
    • User Upload
    • Vehicle Upload

A separate email will be sent that allows you to set yourself up to have access to our user guides and training videos. You can also click here: https://support.nuvizz.com.

When can I expect the Welcome packet e-mailed to me after Registration process

We expect to complete the initial configuration and trigger the Welcome e-mail to you within 24 hours. In case you do not receive this in 24 hours, please e-mail us to support@nuvizz.com.

What happens if I have not activated my account to view invoices?

In case you have not activated your account, you will still be billed as per your billing cycle and tier. You will not be able to view the copy of the invoice generated and view billing history etc. Activation of this account can be done at any time.

Get Started icon

Get Started

Click on ‘Contact US’ and fill out the form including a bit about yourself and our team members will get back to you!

Contact Us

After you have registered, you will have access to User Guides, training videos, and support personnel to help you get onboard and using our system.

Once you are registered successfully with us, you will receive a Welcome e-mail that will contain the following details:

  • Link to WellRyde Portal with login credentials for the user who registered with us.
  • Following Spread sheet templates:
    • Trip Upload template(s)
    • User Upload template
    • Vehicle Upload template

A separete e-mail will be triggered from our Support Portal that will allow you to set yourself up to acess. User guides and training videos. NOTE: This e-mail is seperate from the Welcome e-mail sent from nuVizz.

We value timeliness. We guarantee that you will receive an email within 24 hours. If for some reason, you do not receive an email, Contact us at: support@nuvizz.com.

If you have not activated your account, you will still be billed according to your billing cycle and tier. You won’t be able to view the copy of the invoice, billing history. However, activation can be done at any time.

Search Results :- 

  • Generic Trip upload Template – This template should be used to upload your Private Pay or Trips from other sources.
  • Access2Care Trip upload Templates – This template should be used to upload Trips from A2C.
  • When and How to use the User and Vehicle upload template?
    If you are an existing WellRyde customer (via LogistiCare) you would have downloaded your users and vehicles. If you are not an existing WellRyde Customer OR you have to add drivers/vehicles that have been credentialed else where, you can use the User and Vehicle Upload Template to upload them en-masse. Learn more at How to create users and How to create vehicles. These resources will be available after you register.
  • How does the login process to WellRyde work?
    You will receive all your credentials through a Welcome Email after you have registered. The credentials will have been created using the Registrant’s name and email. This person can login to the system and create users, so that the users can access certain parts of the system.
  • Where can I download the WellRyde App from?
    If you are an Android User: Go to Google Play and Download the App.If you are an iOS User: Go to the Apple App Store and Download the App.
  • How will the Driver credentials be created?
    The Registrant/Super User will create Users that have the Driver Role/Credentials attached. Please refer to the question, “How does the login process to WellRyde work?*”
  • What are security questions? Why should I answer them?
    We value security.We want your WellRyde login credentials to be secure with an additional requirement. You Must answer a minimum of 3/10 Security question when any user logs in the first time. Every user receives the same set of questions.The purpose of the security questions is that in case any user forgets their password, they can easily reset their password by answering the questions.
  • How can I tell which source Trip belongs to?
    In the Portal, users can look under the ‘Trip Source’ Column in the Trip Screen to easily identify which trip belongs to which source. In addition, you can use the Conditional Formatting feature in WellRyde to highlight trips in different colors based on the Source. To learn more click on  Conditional Formatting.