Key Features and Benefits
2Grow your

2Grow your

Grow your NEMT business with Trip Marketplace

Integrate all your existing work into a single platform and grow your business by acquiring more trips through preexisting integrations with all major national and regional NEMT brokers.

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Increases revenue earning opportunities

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Reduces cost by increasing vehicle and driver utilization

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Reduces overall business risk by having multiple sources of revenue
4Route Optimization

4Route Optimization

Route Optimization

Reduce your operational costs by generating optimized routes that reduce total miles driven, number of drivers required and dispatcher time required to plan delivery schedules.

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Maximizes fleet and driver utilization

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Reduces dispatcher workload

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Ensures driver on-time performance
1Automatic vehicle

1Automatic vehicle

Real Time Visibility

Provide accurate answers to rider questions through live location tracking of your drivers on an interactive map. Search for upcoming trips for drivers and assign will call trips based on precise driver locations.

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Maximizes vehicle utilization

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Enables meeting Will Call SLA targets

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Improves dispatch efficiency
3Reduce no show

3Reduce no show

Reduce No Shows and Cancellations

Alert your riders about upcoming trips via scheduled calls and text messages to minimize no shows and driver wait times. Capture cancellations in advance to avoid driver dead head miles and maximize vehicle occupancy.

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Maximizes trip coverage per vehicle

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Saves $ by reducing cost per mile

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Reduces rider pickup delays
5Automated

5Automated

Automated Billing – Get paid fast

Reduce manual work by automatically calculating charges for completed trips using contract rates setup by trip sources. Seamlessly generate billing reports and submit charges to major NEMT brokers through integrations for timely and accurate payments.

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Reduces cost per mile

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Increases vehicle and driver utilization

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Reduces dispatcher time to create daily route plans
7Assisted trip

7Assisted trip

Assisted Trip Planning

Utilize machine learning and predictive analytic algorithms to automatically schedule recurring trips and get suggestions on best routes to assign will call trips. Reduce time to make scheduling decisions on last-minute trips and improve customer satisfaction.

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Reduces cost per mile

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Increases vehicle and driver utilization

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Increases vehicle and driver utilization
Business Environment

Transportation Providers operating in the Non Emergency Medical Transportation (NEMT) space have to operate in an environment where margins earned per trip are getting thinner by the day. They have to ensure that they meet all the compliance and digital reporting requirements of different NEMT brokers that they source their trips from. Not meeting these requirements can directly affect getting paid for the trips that they executed. Ensuring compliance using a paper based system can take a significant amount of time and introduce delays in getting paid by the NEMT brokers. This can have a big impact on their cash flow cycles. On the operations side, they need to ensure that their assets i.e. vehicles and drivers are utilized in the best possible way. This means they need to reduce their deadhead miles and wait times. A vehicle moving without a rider or waiting on a rider is revenue opportunity lost and negatively impacts the provider’s bottomline. Given the finite number of hours in a day, how can an NEMT provider ensure that they meet broker requirements, dispatch vehicles and drivers efficiently and bill accurately while reducing operational and personnel costs?.

Our Solution

WellRyde is a cloud based digital solution to run your NEMT business. Dispatchers use their browser to log into a portal to manage their dispatch activity. Billers can use the same portal to set up billing contracts, automatically generate charges for completed trips and submit the charges to brokers to get paid without delay. Drivers use the state of the art mobile app on iOS or Android devices to capture the details of the entire ride which can be submitted as part of reporting requirements by different brokers. Here is how WellRyde can make your NEMT business more profitable

Automated Dispatch
NEMT providers can spend hours creating routes for upcoming trips. This process can become time consuming as the number of trips increases, taking up to several hours a day. With WellRyde’s Optimization and Automated Dispatch,
– Create Routes in a matter of minutes saving several hours of dispatch work.
– Save several thousand dollars in dispatcher pay.
– AI based Route Optimization
– minimize deadhead miles and drive time.
– Lower operational costs and improved asset utilization.

Advanced Billing
NEMT providers get paid based on accuracy of their billing. Incorrectly generated trip charges can get rejected and take several hours of biller’s time for reconciliation. WellRyde’s Advanced Billing can
– Automatically calculate accurate charges for your trips based on broker contracts and
– Generate supporting reports for submissions.
– Get paid correctly up to the last cent and save time generating the charges manually.
– Save reams of paperwork and several hours of biller time.

Automated Rider Communication
Every year NEMT providers lose revenue waiting on riders running late or last minute cancellations. WellRyde can send automatic ride reminders to riders for their upcoming trips thereby increasing the chances of them showing up on time. It provides ways for riders to cancel upcoming trips as part of reminders so that the dispatcher can update the driver’s route saving empty miles.

Trip Marketplace
While there may be other solutions that allow NEMT providers to automate some aspects of their business, WellRyde provides a unique opportunity to participate in a Trip Marketplace. You can look up other trip sources that are looking to grow into your region of operation, connect with them, start executing trips for them and get paid. Trip Marketplace can open up newer revenue earning opportunities for you and put your assets to greater use.

What do our customers think of WellRyde?

ROI CALCULATOR

Check your WellRyde ROI

Trips per Day
Average distance per trip (miles)
Nbr of Drivers
Nbr of Dispatchers
Hrs Spent on Billing ( per week)

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